Free shipping | COD Available
Free shipping | COD Available

Refund policy

At Yamni Khalta, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

Returns

We offer a 5-day return policy, which means you have 5 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in original condition

  • The product must be in its original packaging

  • You must provide proof of purchase (order ID or invoice)

Non-Returnable Items

Certain items are not eligible for return:

  • Used or damaged products (not due to our fault)

  • Products without original packaging

  • Personal care / hygiene products (if opened)

  • Items purchased during clearance or sale (if applicable)

Return Process

To initiate a return:

Please include:

  • Order ID

  • Reason for return

  • Product images (if damaged/defective)

Once your request is approved, we will guide you with return instructions.

Refunds

  • After receiving and inspecting the returned item, we will notify you about approval.

  • If approved, your refund will be processed within 5–7 business days.

  • Refund will be issued to your original payment method.

Replacement (if applicable)

We provide replacement only in cases of:

  • Damaged product

  • Wrong item delivered

You must report such issues within 48 hours of delivery with proper proof (images/video).

Shipping Charges

  • Return shipping charges may be borne by the customer, unless the product is defective or incorrect.

  • Original shipping charges (if any) are non-refundable.

Contact Us

For any questions regarding returns or refunds, contact us: